I have so much material tonight but for now we will focus on the adventures of leaving the Burbank Airport parking structure on a busy Friday night.
Kim exists the parking structure and thinks "Hmm, which line will be quicker-uh oh merging from the right so lets go all the way to the left" BIG MISTAKE!
Raj (female) was working in the left lane. After 4 cars were through it was now my turn. I hand Raj my credit card and ticket at 9:38. Raj proceeds to pound with her index finger on the register ...........pounds some more.......pounds some more......I am sitting there, the cars are lining up behind me and for some reason, as the minutes tick by I am not even slightly annoyed, rather I am intrigued by the horrible customer service. I have been sitting here, two feet away from Raj for approximately 10 minutes and she has said nothing. I am simply wondering if she will ever say anything again, it is possible that I could die here and the last sounds I will ever hear are of her pounding on the register. I ponder what I would do if I were Raj. (1) I would stop pounding, surely that is not going to do anyone any good (2) I would apologize profusely to the customer (3) I would make some sort of hand motion (who me? LOL) to tell the cars behind the first car to go to another line. (4) Get help, in the next lane there are two people in the same booth, maybe one of them can assist. More pounding......More Pounding....I am now amused (for some reason) and I decide that if I am sitting here, I might as well take some pictures:
Note my reflection in the window as Raj pounds:
Two workers in the next booth over:
Long Line of Cars Behind Me
More Pounding (look at those arms go at it)
Still Waiting at 9:59PM
At approximately 10:03 Raj hands me the little clipboard, my credit card, and a pen. She indicates that I should sign the receipt. I sign it and hand her back the clipboard. I hold onto the pen just to see if Raj knows how to converse. Finally, Raj speaks: "You still have my pen" I say, "Oh, here you go" and I hand her the pen. I receive no "thank you", no "I apologize for the delay", no, "It's freezing cold, I'm sorry you have had your window open for the last half hour". I leave and still slightly amused and not angry I head directly towards San Gabe (Thats a story for another night).