If you order something online at www.circuitcity.com it is guaranteed to be ready for in-store pickup within 24 minutes. I wonder who came up with this? I like it but how did they come up with the measurement. Staffing and workload is not the same at every location but they must staff to be able to turn an item around in 24 minutes. When considering staffing do they factor in the odds that most people probably won't be there within 24 minutes?
If the item is big (like a projection 60 inch TV) it would cause more manpower (potentially) and effort than a pair of noise cancelling headphones. If you are there and your item is not ready in 24 minutes than you will receive a $24.oo Circuit City gift card. I am sure they measure how many gift cards are given out by sales associates and I wonder how many cards you have give out before you are disciplined. Do the managers consider the volume of work when disciplining?
8 comments:
You're just sad it's not 22 minutes... :)
I wonder if the SLA spreadsheets are being measured and created in the US, Mexico or India?
Sounds like a promise they don't intend to keep.
See here
Too bad all the Circuit City stores in AZ are closing.
could this have been the cause of the bankruptcy filing? too many $24 gift cards?
Don't even mention SLAs and penalties to me...
I do think that this may have lead to Circuit City's bankruptcy and eventual downfall...
honestly, i think the $24 card is a loss leader. who honestly goes in and spends only $24?! if they can get you to come back, then they have a chance of making even more money than had they just had the item ready in 24 minutes. just a thought...
:)
Has the 24 minute guideline changed since they announced closure of all the stores in Maricopa County and declared bankruptcy?
Post a Comment