Wednesday, November 19, 2014

Change Management

Because I am Alist Preffered on Southwest I get free Wi-Fi when I travel. On Friday I received the following error message and mentioned to the flight attendant just to see if people were complaining or it was just me. He said he wasn't sure if there was a problem or not. Oh well, I didn't use wi-fi. On Monday it happened again and I became concerned since it was three days later and the problem hasn't been fixed. I messaged Jane to determine if it was just me. She reported the same problem on her latest flight so I decided to mention it to the flight attendant and she told me to send an email. Touché.

By Monday afternoon there was a pop up notification stating that they had upgraded password requirements and you would need to change your password to use the wi-fi. No problem, I was up in minutes but it made me wonder about change management and the lack of communication/notification and the resulting confusion that had been going for at least 3.5 days. Crazy.

3 comments:

Sara Watson said...

oh my. Sev 1!

Andrea said...

Funny thing....this post prompted me to go to SWA Careers and actually apply for a job over there....

Jane said...

And you had to solve this one for me too